I agree that using linux does require some learning. This is partially due to the fact that most people are seasoned Windows users.
The most problems I see with new users is with permissions. A family member would mount a drive in his/her account, then switch out for another family member, who would not be able to access it. The user with no or limited knowledge of using the shell would restart the computer as a solution to the problem - a frustrating problem. Despite the friendly looking GNOME interface, errors pop up which new users can solve.
This problem sounds quite simple to solve with seasoned linux users. So the user would come on to IRC or some support forums with such a question... This would draw the wrath of the seasoned users who believe the user did not RTFM.
Usually:
1. Answer to question can be found on google
2. It's in the FAQ
But this does not entail the right for seasoned linux users to attack the new users although they feel:
1. like they are repeating themselves
2. annoyed by the user's "stupidity"
(Not because they ate something wrong, got fired, etc.)
The seasoned linux user, if he/she does not want to answer the question, they could simply and kindly google for the imformation and give the user the link. No time wasted, and everyody's happy...
