Phoenix Network Forums

Ok, heres how it is.

As you know a few days ago our main shell server, Infinity, mysteriously went offline during an outage at our provider. It was reported that after this the server was unable to boot due to missing OS libraries and a corrupt kernel. The best course of action (ie. would be easiest on everyone) would be to just do a new install on a 2nd HDD and then transfer all data across to the new system. Unfortunately, this didn't happen. Due to a communication error the current HDD was formatted and all user data has unfortunately been lost.

From our perspective this is unaccepible however is something that cannot be changed now so we are going to take this chance to put better counter measures in place and to generally have an all around more secure server. This may mean that theres a couple more days of downtime as I'm currently very restricted in my ability to access the internet.

We sincerely apologize for any data you may have lost but unfortunately we are in exactly the same situation as you, we have lost just as much of our personal stuff.

~title updated by De Kus~

Geez, that's just terrible! but it couldn't be other way, things like this happen all the time. The most important is.. well to stay calm, because there's nothing positive if we just get down..we wouldn't recover things back that way.

Tim, you don't have to be sorry about it, you're just making a great job, and it wasn't your fault.

Good luck.

Tim, I have been an Admin of colo'ed servers myself, you have my sympathy. Don't be sorry, as Phoenix Network was compelled to do that, not Tim, It was, just a big misunderstanding, and I bet it will not be anything bigger on our side, data was lost, but there are some members here to back you up.

Continue with the great work, all of you, and I wish your stress period on this issue ends soon.

This isn't as bad as it seems. The data is lost, but I'm sure a good percentage of Phoenix Network users have their data backed up. I, personally, have all my data backed up. It is very good practice to back up data. For those who don't have their data backed up, I suggest starting a habbit of backing up data from now on. I also learned the hard way when I lost my data long ago.

Man that sucks . Don't forget to get the ipv6 setup again Tim . I dont think i lost too much personal data. Although i lost all my pastebin entries which might come back and bite me in the ass. I hope you get it back up and running. I understand how much of a pain this is as an admin. I lost a server as my mate didn't pay the bill i lost alot of work such as some php code which i spent months on. Once we fixed up the bill it was wiped. This is a great service you offer.

Couldn't a data recovery program be ran on the server.
You need to format a HD a lot before the data is actually totaly lost.

These things happen, but I am glad someone else is sorting it out now and not me :p

I wish you and the other server admins all the best in sorting everything out.

We all understand whats happend so dont worry and about the database well yes its not good but we will find a way to deal with it...

bart416 wrote:Couldn't a data recovery program be ran on the server.
You need to format a HD a lot before the data is actually totaly lost.

These programs are often pretty useless once you have actually touched the harddrive. As most of your files are left half written. And can be hard if you only have one harddrive.

some users like me ..each week make back-up to thier site`s db, that`s why don`t worry , but how ever for others is very appropiate moment to try something new, which haven`t tried by this moment

Nooo!! My files!! Uhm, just wanna clarify.. Are we going to sign up again to have our account? Just wondering.. Hmmmm..

I've seen situations like this all too much (bad communication between host and user leading to formatted HD).

I can only blame myself for not backing up my files.

Well, you know bad things happen. Anyway, Phoenix still rulez ^_^

Of course everything will be okay and i'm sure the crash was for good, you know. Bad things for good results sometimes. Hope that there wont be any problems with configuration of new server and be happy. Greetings!

Nintendud wrote:I've seen situations like this all too much (bad communication between host and user leading to formatted HD).

In that case it was bad communication between support and technican employee.